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InterContinental Mark Hopkins hotel description>>

Loved the stay at the Mark
Reviewer: San Francisco visitor, San Jose, CA

I chose the Mark Hopkins Inter-continental after researching various online sources, including reviews from trip advisor users and was very pleased by my decision. The hotel offered excellent service from the minute you arrive on their property. Everyone from the valet, doorman, front desk, housekeeping was friendly and courteous. The location can be a little noisy on a weekend night even if your staying on the upper floors. (You're in the middle of the City and some noise should be expected.) Be careful using their phones to make local calls, they charge a $1usd per call. I would stay and recommend a stay here to anyone.

Great experience - helpful staff
Reviewer: San Francisco visitor, MIlford, MA

We visited San Francisco for the first time this past October and were not disappointed with our stay at the Mark Hopkins. It is certainly a luxurious hotel - and a great location. The staff was very attentive and helpful -- the concierge even found us great restaurant reservations for a Friday night even though we only asked that morning. If you don't mind spending the money it's a nice place. We used points for our stay so there was mininal cost, but otherwise would not likely spend the money.

Discriminatory service, shady billing practices
Reviewer: San Francisco visitor, Boston, MA

Decided to stay at Mark Hopkins after reading these reviews. My stay was quite disappointing. Convenient location and the rooms are nice in general. While the bell boys were great, the receptionist were less friendly. The minute you check in, the staff began to push you to spend more at the establishment. Concierge weren't helpful in helping me find directions to the places that I asked about. The hotel needs to do something about the restrooms. It's systemic across all Inter-continental chains in the US. You can always hear the other ppl flushing their toilets! Sound proofing needs much more work. Nonetheless it is a gorgeous building. It's worth going there to pay a visit.


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