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The Monaco Hotel - a Kimpton Boutique Hotel hotel description>>
Stayed at this hotel in December 2003. Suites were nice size, but a little worn. However, fantastic location...close to everything! Minutes away from theatre, Union Square, Bart and Cable Car. Easy walk to Museum of Modern Art. Restaurant on premises is excellent! Very popular so get a reservation! Will definitely stay here again!
I really, really wanted to like this hotel...but
I had been looking forward to my stay at the Monaco immensely.. I had read many positive things, liked the fact that it was "pet friendly" (although not bringing any pets myself) and seemed to have an eclectic atmosphere. I am a frequent business traveller and like trying different hotels. Ultimately, an uncaring attitude and lack of service led me to write this review.First, the positive...my request for a quiet room with high speed internet was met. I did have to wait an hour or so for the room to be ready, (I arrived at 12 noon, so this is understandable)...I was offered a complimentary drink at the bar to pass some time, which I thought was quite nice.Now, for the negatives: I did attend the wine hour my first night; which in addition to wine and snacks had a tarot card reader as well as a masseuse. I did patronize both of these people, who made it clear that there was a "suggested fee" associated with each of their respective services. I paid each what they asked for. Prior to retiring for the evening I requested a wake up call for the next morning....it never came.The following night, I stopped in during the wine hour again. This time, there was a gentleman greeting guests, and pouring wine. He was making a point to tell the guests that the wine, snacks, tarot card reading and shoulder/neck massage were all "complimentary". I approached this gentleman when he was alone and told him my experiences the night before, of being told and in fact paying a fee for each. He apologized, said that a fee should not have been solicited, (but admitting that it had been a problem in the past) and that they should have only mentioned that gratuities are allowed, or have a "gratuity jar" in visibile view. He suggested I speak to managment, and gave me a name of an appropriate person.The following morning (after receiving a wake up call, albeit 25 minutes late) I did make arrangements to meet the "director". When I reiterated my experience of being asked for money by both the tarot card reader and masseuse during the wine hour, this person got very defensive, stating that I must be mistaken, once again using the term that these are offered "complimentary", but gratuities are allowed. I explained that "complimentary" means free, and although a suggested gratuity is certainly acceptable, stating a fee for something that is supposed to be complementary is not. I was only looking for an apology, and a "we will certainly speak to these people"; and a thank you for letting management know that this has occurred. I got none of this; and was made to feel that I imagined the whole thing. I did also mention the wake up calls (one that never came, one that was late) and was told that sometimes "mistakes are made", but still, no "I'm sorry". Incredible. My first and only stay at the Hotel Monaco, San Francisco.
Pet Allergies Beware
My husband and I visited San Francisco over the Christmas holidays and decided to stay in several Kimpton hotels during our stay. Our second stop was the Hotel Monaco for three nights. When we checked in we asked if any room upgrades were available, and for an additional $80 we could upgrade to a whirlpool suite. We choose to make the upgrade and checked into our suite. The hotel advertises free high-speed internet access, but our room on the 2nd floor had no connection. So after several calls to the front desk we were told the high-speed internet is only available on upper floors. So we asked to be moved so we could utilize our laptop. The suite we moved into had a pet odor was evident, and in my opinion was not really that clean, I saw a leftover dog chew bone unter the television cabinet. I remembered reading online that the hotel was "pet friendly" but we were not advised by a posted sign at the front desk or by the clerk that our room had been previously occupied by animals. I have allergies to pet hair and was advised all the rooms were "pet friendly" so moving rooms was not an option to get away from the pet hair. After two nights we decieded to cut our stay with the Hotel Monaco short and moved on to our next hotel. I would not recommend this hotel, and would not stay there again. I was very disappointed considering we had seen this hotel as one of the Top 100 hotels in the World Magazine.
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