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Pan Pacific Hotel hotel description>>

Phenomenal Hotel!
Reviewer: San Francisco visitor, Snowmass, CO

My husband and I have stayed in a lot of great hotels around the world, and this one ranks at the top. We paid nearly nothing (on hotwire) and were amazed. The beds were fantastic, thick down comforters, soft down pillows. The bathroom was all marble, with an extra tv and phone. There was a large mirror surrounded (scary) tub to relax in, and a glass enclosed shower stall. Plenty of beautiful glass shelving to hold all of your toiletries and fresh flowers to complete the look. We were pleased that the hotel has wireless internet access for a very resonable price, and also has a business center for faxing, photo copying and printing. The hotel's limo service even droped us off at dinner one night. The staff bent over backwards to accomodate us. The bell hop was going to give us (for free) his extra tickets to pac bell park, but we already had our own. The location is unbeatable, and the views from the rooms are great. I promise you will not be dissapointed, this hotel is as good as they come.

Way overrated...
Reviewer: San Francisco visitor, Santa Cruz, CA

Expensive property with a nice lobby. I stayed in a corner room that was in need of a renovation - I was told the entire hotel is soon to receive new carpets, etc. High speed internet did not work, I was told no refund, since the provider is a 3rd party company. No coffee service in room, unless I want to pay $25/night....When you want a nice place to stay, go a few blocks away and choose the Monaco - a truly great hotel.

Good but for the price not great
Reviewer: San Francisco visitor, Westminster, CA

My husband, myself, our daughter and her friend stayed in a suite at the Pan Pacific in San Francisco/Union Square from January 1 to January 4, 2004.First impression - the lobby was quiet and beautiful. The girls loved the elevator - quick.Check-in - quick and painless. Read about but were not asked about our pillow preference.Suite - the decor was understated but nice. There were 2 baths - one with a shower and one in the main bedroom with a shower, seperate tub, and tv. The bathrooms were beautiful. The robes were huge and comfortable and plenty of towels. The toiletries were nice and there was a blow dryer in the master bath.Complaint 1 - the hotel knew there were 4 people staying in the room but the room was only prepared for 2. When we called to request the sofabed be made up we also requested extra pillows for the sofabed and were told to check the main bedroom closet for extra pillows. I was a little put off that after spending $275 a night I had to justify a request for more pillows. At this time they did ask our pillow preference - feather, foam, or firm.Complaint 2 - the room was nice but it was a little surprising to see electrical gray tape holding down the telephone lines.Complaint 3 - we traveled with kids so my husband was in the bedroom watching tv and the kids were in the living area watching tv. Even with the panel doors closed the tvs competed against each other.Complaint 4 - when the car was brought up front at checkout, the doormen did not assist us with loading our luggage.Complaint 5 - the minibar was not restocked every day.Complaint 6 - our room rate included either free parking which at $39 a day is a nice plus or 2 free breakfasts for adults. We decided to forego the breakfasts and utilize the free parking instead. At checkout we had to remind the desk that this was included in our rate and that we had not eaten breakfast at the hotel.The complaints seem picky but I think that a luxury hotel like the Pan Pacific should have wowed us and they didn't. It was nice but not great. I don't know, maybe we expected too much but I think one of the "leading hotels in the world" should offer leading service.The location of the hotel is wonderful if you're looking for access to Union Square. We were able to walk to the main trolley lines, the wonderful SF stores, quite a few restaurants, and you can even walk to Chinatown if you're up to it.Next time we'll probably try the Fairmont instead.


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