Some Coloradans seeking to file a state unemployment claim or request payments from the state on Monday morning ran into an error message because the labor department was renewing its rights to a key domain name.
Typing myui.coworkforce.com into a browser was a dead end for a few hours Monday because the Colorado Department of Labor and employment was “in the renewal process” for the domain, Cher Haavind, the department’s deputy executive director, said in an email.
“The redirect was unavailable for a few hours this morning and is now active again,” Haavind wrote on Monday afternoon.
There are multiple pathways to access the online unemployment application for state benefits, Haavind said, and only trying to navigate directly to myui.coworkforce.com was affected by the expired domain.
The outage was first reported by the Colorado Sun. It’s the latest in a series of technical and customer services problems that have dogged the state’s unemployment system since the novel coronavirus pandemic began and people started applying for state support in unprecedented numbers.
It also comes amid a new surge in unemployment claims as the state tightens restrictions on businesses like salons and restaurants in efforts to combat a third wave of the COVID-19 infections in the state.
During the week ending Nov. 21, 15,528 people filed initial claims for unemployment support from the state, the highest single-week total since May. It marked a 69.3% increase over the prior week and is more than double the number of people who filed claims for regular unemployment benefits in the first week of November.
The total does not account for people seeking aid through the federally funded Pandemic Unemployment Assistance program. The state has declined to reported new filings for that program for the past two weeks after a rapid spike triggered a fraud investigation.
Since mid March, more than 800,000 people in Colorado have filed for some form of unemployment benefits. That’s more than a quarter of the state’s active workforce as measured in October, according to the U.S. Bureau of Labor Statistics.
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