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The Ritz-Carlton hotel description>>

nice, only a few minor complaints
Reviewer: San Francisco visitor, Worcestershire, England

We weren't able to take advantage of all that the Ritz offered. However upon checking in, the staff upgraded us to a waterfront room and were so pleasant to deal with. We went to the bar on the 14th(?) floor for dessert and tea at 12:00am and although they were done serving food, they were nice enough to get us our chocolate fondue we were craving. The only complaint was that housekeeping did not clean out the minibar from the previous guests, who left their food and drink in it (gross) and there was a very large stain on the carpet next to the window. Other than that, the hotel was beautiful, staff was up to par with Ritz standards, and the rooms and bed were quiet and pleasant. I would highly suggest paying the extra cab fare downtown to this hotel, where it is a bit quieter.


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