A hard-working mum who stepped out into her garden for a smoke only to be hit with the stench of poo has spoken out about her frustration.
Joanne Colclough was forced to call water management company Severn Trent on Monday after she discovered human faeces in her garden.
The 48-year-old told StokeOnTrentLive she has the manhole for the whole area in her garden and she lifted it up only to find the drain was blocked.
Joanne said she was shocked to find all of the street’s poo "coming up" and into her garden through the manhole, causing a horrific stench and unhygienic living conditions.
The support worker said Severn Trust told her someone would be out that night to fix the issue but days later, Joanne still has human excrement in her garden.
She said: "I've got the main manhole in my garden for the whole area. I lifted it up and it was blocked and all the street's excrement was coming up my drain into my garden.
"Severn Trent said they'd be out by 10pm, but nobody came. They told me they'd be back on Tuesday but were busy due to all the rain and floods they'd had during the wet weather.
"I was then told they couldn't get access which was a cock and bull story as I'd waited in the whole time."
Joanne added: "I'm devastated because people's lives depend on my work and I haven't had a day off during the pandemic. I've never taken a day off sick.
"We've had a bit of rain so it doesn't smell so bad now.
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"But on Monday it absolutely stank. You could smell the stench of human faeces. I could see it floating in the garden. It made me gag."
A spokesman for Severn Trent said: "We’re sending a team out today to investigate reports of a blockage as a matter of urgency and return everything back to normal for the customer.
"We fully understand how devastating any type of flooding can be, and we can’t apologise enough for the distress this has caused."
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