A furious mum says she has been "barred" from a pub after she complained about their "dry" Sunday dinner on Facebook.
Katie Lou, 31, claims The Hope and Union pub in Stockton-on-Teesside sent her a "freezing" dinner that "looked like a kids meal."
But the mum said that when she complained about her unsatisfactory delivery, she was met with hostility and told not to come back.
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She paid £15.50 for the food and a total of £20.83 after delivery and other costs were included.
Katie said she raised her concerns with the venue on Facebook messenger and, after hearing no response, threatened to post her thoughts and pictures of the meal on social media.
The Hope and Union called the situation "deplorable" in messages sent to Katie and, after once again making her intention of posting clear, Katie was barred from visiting again.
The Hope and Union is highly regarded as a popular place for a Sunday lunch across the country, recently featuring in The Guardian's 30 of the Best UK Pubs for Sunday Lunch.
The venue was described as punching "well above its weight" and praised for its "relaxed atmosphere" inside, reports Teesside Live.
Reviewers on Tripadvisor also show how the pub is highly thought of, holding an impressive 4.5-star rating based on 407 reviews. One user described their Sunday lunch as "absolutely faultless" and another called it the "best-hidden gem."
However, Katie was left unimpressed, saying: "I thought I'd order [a Sunday dinner] from The Hope and Union in Stockton, and I ordered it and it came to about £15.50, and that was with an extra Yorkshire pudding.
"The dinner was meant to come with pork belly, crackling, apple sauce, creamy mash, seasonal greens, roasties, roast carrots, parsnips, and red cabbage."
She added: "The apple sauce was missing and I got three carrots, two roasties, two parsnips, loads of peas in a pod, and a small portion of red cabbage. It also came with gravy on the side in a pot.
"I was not happy – I paid £15.50 and it looked like a kids meal. It was freezing cold and the potatoes tasted like they had been sat for a while and been re-cooked – they were dry."
The mum-of-one decided to complain, attempting to call the venue through Uber Eats.
She said: "I explained to a person on the phone [from the pub] who told me to message their Facebook and said they would reply straight away. I messaged at 5.30pm and they replied at 6.22pm."
In the messages seen by Teesside Live, the pub then called the situation "deplorable" and added: "our record for customer service speaks for itself."
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Katie said: "I thought it was a bit rude and unprofessional. Everywhere that does food isn't going to always get positive reviews. Sometimes negative reviews are a good thing so you know what to improve on."
She then once again made the intention to post her opinions on social media, which saw the pub respond with a simple statement: "You're barred."
Regarding this response, Katie said: "I thought it was ridiculous. I ordered a dinner and it has come the way it did and I was complaining – it's not my fault.
"I have left it at that – I would've gone back for dinner to try it inside but I can't now I've been barred so I won't be going back."
Daily Star has contacted The Hope and Union pub for a response.
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