A customer was left stunned after a hotel called her a "moaning b**** "in an X-rated rant after she left a bad review.
Fi Petire was underwhelmed by her experience of the Townhouse in Melrose, Scotland, and left a negative write-up on their Facebook.
The disappointed punter fumed about an apparent lack of Covid-19 safety measures and “cold” soup following her trip to the restaurant.
She accused staff of not taking contact information or cleaning tables thoroughly enough.
But the 63-year-old was left astounded when she was bombarded with vulgar abuse from the Townhouse Hotel in response.
The hotel owner wrote back: “F*** off you f****** moaning b**** yes you should have f***** off when we didn’t take your name and number but as your written a Facebook moan we now have your details.”
Fi, from the Scottish Borders, was stunned by the response and took a screenshot before it was inevitably deleted.
She told the Daily Record : “I was astounded when I saw their reply, really I was gobsmacked.
“I couldn’t believe it, why invite reviews if you are going to react like that.
“All I was saying was they aren’t doing the Covid-19 checks properly.
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“We had a wee table at the door so I thought it was okay but they didn’t ask for our contact information, I didn’t see them spray clean tables in between customers they just wiped them.
“The place was clean but I just thought no you really should be doing this that’s why I wrote the review.
“But the reply was just so unprofessional, I won’t be back.”
The hotel’s owner has since admitted to “blowing a fuse” in their response.
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He said: “I’ve blown a fuse after reading the review.
“We do everything to a T in this hotel, we have masks and visors and always wipe stuff down.
“That woman’s experience is not the norm she just slipped through the net but instead of saying ‘you haven't taken my number’ or ‘this soup is cold’ she wrote a bad review.
“This place is much cleaner than a lot around it.
“She probably has never owned her own business or known how hard it is to run.
“Can we not all help each other in times like this instead of writing bad reviews.”
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