A reveller was left humiliated after her dress fell to pieces on a night out forcing her to walk home naked – only for the retailer to "imply she was fat" by saying she should have bought a bigger size.
Destiny Campbell was forced to walk back to her hotel clutching her exposed boobs and with her thong on show after her dress suddenly fell apart while out on New Year's Eve.
The 21-year-old had travelled to Liverpool to celebrate the start of 2022 but just after midnight, less than two hours after she had put the chainmail dress on, it began to fall apart.
Destiny, who's a size 10/12, quickly left the packed club and rushed back to her hotel while trying to protect her modesty, but says the only part of the dress that stayed intact was the neck.
Destiny paid £75 for the silver dress in a size medium from Sorelle UK back in November and said she couldn't wait to wear it.
But when the sales and marketing consultant contacted Sorelle UK for a refund, she says she was further humiliated when the company told her she should have chosen the "size up".
Sorelle UK claimed that it was not deemed a manufacturing fault the dress had been "broken into many pieces" and photos show the customer "very happy" with her purchase on a night out prior to this occurring.
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It was only once Destiny threatened to sue the company and expose them on social media that she was finally promised a full refund and she has been assured the dress will be discontinued.
Destiny, from Derby, said: "I knew I would be out for a long time because it was New Year's Eve so I felt comfortable enough in the dress. I wanted to look nice.
"We went to the club and within an hour and a half my friend told me to look down and my boob was falling out of the dress.
"I was trying to hold the bottom bit so my boobs weren't coming out.
"All of a sudden the bottom skirt part came apart. Everything separated, I'm not exaggerating.
"My friend left the club with me and I was walking home basically naked, holding my boobs with my thong and bum hanging out.
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"Men were approaching me and trying to touch me. I was in a strange city and I was vulnerable. It was awful, everyone would have seen. It was embarrassing and I felt humiliated."
The advice to size up was poorly received after it was revealled that the medium size was the site offered for that dress.
After accusing them of breaching the customer rights act, Sorelle UK apologised, saying: "I can see many people think that we are in the wrong and I truly apologise if it came off across totally wrong."
The site provided Destiny with a full refund and have since discontinued the dress.
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